Healthcare
An AI intake desk that answers 71% of tickets on first touch
Client — Brightline Health
first-touch resolution
Patient intake was drowning the front desk. A retrieval system over policies and history now drafts responses staff approve in one click.
The situation
The front desk was the bottleneck: intake forms, insurance questions, scheduling changes — all funneled through four overwhelmed staff.
What we built
A retrieval system over policies, history, and payer rules that drafts a compliant answer for every inbound message. Staff approve with one click; edge cases escalate with full context attached.
71% of tickets now resolve on first touch, and the desk answers in minutes instead of days.
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