Field services
Onboarding new hires in 3 days instead of 3 weeks
Client — Meridian Field Co.
faster ramp-up
Tribal knowledge lived in veterans' heads. We turned SOPs, calls, and checklists into an assistant that answers like the most experienced tech on the crew.
The situation
Every new field tech shadowed a veteran for three weeks, and still called dispatch twice a day. The knowledge lived in heads, not systems.
What we built
We turned SOPs, recorded calls, and checklists into an assistant that answers like the crew's most experienced tech — on a phone, in the field, in seconds.
Ramp-up fell from three weeks to three days, and the veterans finally stopped repeating themselves.
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